How Can We Help?

Questions about LUMAE, your pre-order or how the ritual works? Here's where to start.

How does LUMAE work?

Luma, our plush companion, sits on the Smart Dock. Your child places an emotion card into the dock, and Luma responds with a short story, a calming activity or comfort tailored to that feeling — turning bedtime into a guided ritual instead of a battle.

What age is LUMAE designed for?

LUMAE is built for children roughly ages 3 to 8, during the years when they're first learning to name and manage big feelings. The ritual grows with your child as their emotional vocabulary does.

What's included in the kit?

Every kit includes the Luma plush, the Smart Dock, 6 emotion cards and 3 story cards. Pre-order families also receive two personalised Goodnight Card keepsakes.

How does the Goodnight Card work?

You record a short voice message — a wish, encouragement or a memory — and it becomes part of your child's nightly ritual, so they can hear your voice and feel close to you even when you're not there.

When will pre-orders ship?

We're finalising production now. Everyone on the waitlist will get shipping updates by email as soon as dates are confirmed — no surprises, no rush charges.

Do I need an app to use LUMAE?

No. Luma and the Smart Dock work entirely on their own — no screens, no app, no account required for your child to use the ritual.

Can I change or cancel my pre-order?

Yes. Joining the waitlist doesn't require payment, so you're free to change your mind at any time before pre-orders officially open.

Is LUMAE available in stores?

Not yet — for now, the waitlist is the only way to reserve a kit. We'll share it here first if that changes.